SHIPPING & RETURNS
** SHIPPING & DELIVERY **
Most of Andesina’s orders ship via DHL. Please check your shipment confirmation email for carrier information and tracking details.
Delivery times do not include Weekends or National Holidays. Orders are processed Monday through Friday (excluding holidays) and are processed pending on availability as well as payment verification. Any orders received on weekdays after 12pm (CET), on weekends or holidays will be processed the next business day.
Orders are not shipped on the same day they are placed. Since most of our products come directly from Latin America, please allow a minimum of 2-3 business days for orders to picked, packed and shipped. An e-mail will be sent to you once your order has been dispatched which will give you an estimated delivery date.
Once an order is placed, we are unable to make any modifications or cancellations to that order. Although we make every effort to manage the inventory of products available to Andesina, most of our designers produce limited, exclusive and carefully curated products. If an item you have ordered is out of stock or on backorder, you will be notified by an Andesina representative.
Please note that we do not take any responsibility for covering the costs related to taxes or duties for international orders. All duties and taxes will be paid by the customer upon receipt. Packages returned due to non-payment of duties and taxes will be assessed a 35€ return shipping fee.
** PRE-ORDERS & MADE TO ORDER **
Orders that fall under the Made-to-Order and/or Pre-Order categories usually take 10-20 days to process depending on the designers. Andesina will contact you via email when these orders have been confirmed.
Returns & exchanges
We understand if things didn’t work out with what you ordered, and we are happy to accept returns of unused items in their original condition and with all original tags attached within 14 days or receiving your order.
All Made to Order items and/or sale items are considered as finale sale, non-returnable and non-exchangeable.
Due to the specific nature of our merchandise, we regret we cannot always guarantee the availability of merchandise for exchanges.
For hygiene reasons swimwear pieces cannot be returned.
To ensure that your return is adequately protected in transit, we recommend you send you return your item in the original packaging provided. A pre-paid shipping label will be provided to you upon request of a Return Authorization. Once your return has been received, processed and refunded, you will receive an email notification.
Please note that returns cannot be accepted without a Returns Authorization. A Return Authorization must be requested within 15 days of your order delivery. Any RA requested after the 14-day period will be evaluated based on the discretion of our Customer Service Department and may be declined. A RA is issued solely as a preliminary return management measure. Please note that a RA does not guarantee that a return will be accepted if the merchandise is found to be damaged, missing original tags, or otherwise not in its original condition. If you are returning an item due to damage or a defect, please include this information upon requesting your RAN. For further questions, comments, or concerns about our Return Policy, please contact us at firstname.lastname@example.org
if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item.
**REQUEST A RETURN:**
If you wish to return an item, please send us an email to email@example.com, stating your order # and the reason for your return. Once your request has been processed, you will receive an email confirmation of the request along with a copy of the shipping label. Please allow our Returns Department at least 24-48 business hours to process your request.